[vc_row][vc_column][vc_toggle title=”How does the purchasing process work?”]1 – select the article
2- after confirmation of availability you can make the payment
3- we consider payment by transfer, cash and/or deposit. TPA only in the physical store.
4- pick up your item from the store – 10 AM to 5 PM punctually.
5- For customers who do not pay for the delivery service, they have until 24H to pick up the item.[/vc_toggle][vc_toggle title=”Do you accept purchase cancellations?”]We consider cancellation before delivery or pickup of the item.
10H after payment.[/vc_toggle][vc_toggle title=”Can one install the purchases in installments?”]We don’t consider parcel purchases.[/vc_toggle][vc_toggle title=”Can products be exchanged or returned?”]Depending on the context, the situation must be analyzed.
In these cases, only when the product is defective.
For customers in Angola, products can be exchanged within 24 hours, and after checking the condition of the product upon delivery (not applied to swimwear, underwear and any other product of intimate use).
For customers outside Angola, we accept returns within 7 days. (not applied to swimwear, underwear and any other intimate use product).
OBS: Shipping costs are the responsibility of the customer (same conditions for exchanges / returns applied in Angola).[/vc_toggle][/vc_column][/vc_row][vc_row css=”.vc_custom_1635432150321{padding-top: 50px !important;}”][vc_column width=”1/2″][porto_ultimate_heading main_heading=”Still have doubts?” alignment=”left” spacer=”line_only” spacer_position=”middle” line_height=”1″ line_color=”rgba(51,51,51,0.84)”]Send us a message![/porto_ultimate_heading][wpforms id=”2878″ title=”false” description=”false”][/vc_column][vc_column width=”1/2″][vc_single_image][/vc_column][/vc_row]